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List of Topics
ADA Complementary Paratransit
What is ADA complementary paratransit?
Eligibility
What are the three categories of eligibility for ADA complementary paratransit?
What is conditional eligibility?
If a person is able to get to the bus stop near his or her home and ride the bus from that location, would he or she be eligible for ADA complementary paratransit?
May a transit authority require people with disabilities to participate in travel training programs, if it determines that travel training may enable them to use fixed-route service?
Can a person with a disability who lives outside of the designated ADA complementary paratransit service area apply for ADA paratransit eligibility?
What is the minimum age for paratransit?
Does a person using a wheelchair need to independently get up and down low-floor bus ramps or on or off lifts to be able to use fixed-route service?
If every other bus on a fixed route is accessible, can the transit authority ask customers with disabilities to use the accessible buses, so that their trips on that route are not ADA paratransit eligible trips?
How can I use the public bus or rail system if a bus/train/station/stop is not accessible?
Can we charge a processing fee for issuing ADA cards as we do for discount ID cards?
May a transit authority refuse to process a visitor’s application for paratransit eligibility until after he has exhausted his 21 days of paratransit service for the 365-day period?
Readers are encouraged to explore the ESPA publication Determining ADA Paratransit Eligibility: An Approach, Guidance and Training Materials for answers to other questions about this topic.
Service Characteristics
What is the approximate length of time an ADA Paratransit rider should ride on an ADA Paratransit vehicle?
What information can you offer on telephone hold times for ADA paratransit?
Can we charge applicants the paratransit fare if they need transportation to our assessment center?
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Bus Stops and Pedestrian Facilities
The local public transit agency has designated a bus stop sign by placing a sign in the ground along a roadway that has no sidewalk. Must a paved surface be provided in the course of the work?
If a person is able to get to the bus stop near his or her home and ride the bus from that location, would he or she be eligible for ADA complementary paratransit?
How can I use the public bus or rail system if a bus/train/station/stop is not accessible?
What are the requirements for announcing the arrival of a fixed route vehicle to passengers waiting at transit stops that are served by more than one route?
See also: "Accessible Pedestrian Signals: Making Your Community Safer and More Accessible for Everyone"
Eating on the Vehicle
We have a customer with a disability requesting we modify our stated policy that eating is not allowed on buses or trains. Must we allow this?
Fares
Are transit systems required to allow Personal Care Attendants (PCAs) to ride for free on fixed-route services?
Can we charge applicants the paratransit fare if they need transportation to our assessment center?
We have a customer who is blind or who has low vision requesting that we physically handle her fare and/or fare card to pay for her ride. Our policy states that drivers don’t handle cash or fare cards. Must we provide this assistance?
Finding Transportation Services
Where can I rent an accessible van?
Do you provide transportation services?
Funding for Transportation
Is funding available for individuals to purchase or modify accessible vehicles?
What is SAFETEA-LU?
How can I get updates about funding for the SAFETEA-LU bill?
What is the New Freedom Program?
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Information Accessibility
What are the requirements for alternative accessible formats?
What are the requirements for announcing the arrival of a fixed route vehicle to passengers waiting at transit stops that are served by more than one route?
What are the requirements for announcing stops along the route to passengers on board the vehicle?
See also: "Accessible Pedestrian Signals: Making Your Community Safer and More Accessible for Everyone"
Mobility Devices
What is a "common wheelchair?"
May a transit operator require common wheelchairs be secured to the vehicle?
I need to purchase a wheelchair that I can use on fixed-route and paratransit vehicles. I cannot find information on which models can be accommodated. Can you help?
See also the questions listed under the topic heading "Vehicle Accessibility and Use of Lift"
Modification of Policy
We have a customer who is blind or who has low vision requesting that we physically handle her fare and/or fare card to pay for her ride. Our policy states that drivers don’t handle cash or fare cards. Must we provide this assistance?
We have a customer with a disability requesting we modify our stated policy that eating is not allowed on buses or trains. Must we allow this?
Motorcoach Service
Is there a list of situations which DOT would recognize as legitimate the failure of a motorcoach operator for not providing accessible service?
Is there any special kind of documentation required between a tour broker and a motorcoach operator to verify that a request for a lift-equipped coach has been made?
How does the prohibition on use of people other than employees for routine boarding or other assistance to persons with disabilities affect motorcoach operator’s passenger service activities?
Since the costs are higher for an accessible motorcoach, is a motorcoach operator allowed to charge a group more for use of an accessible coach?
May a large demand-responsive motorcoach operator use a lift-equipped transit bus as part of a fleet of coaches to carry a group on a short haul (e.g., a 50-mile trip)?
May a motorcoach operator offer equivalent service, such as a van, to accommodate passengers with disabilities?
My organization runs programs for people with disabilities. We don’t own vehicles, so we charter motorcoaches from a local company for our events. Does the charter company have to provide an accessible motorcoach?
I recently tried to book a trip on an over the road bus. The company told me that I could not travel because my oxygen canisters could not be stored on the vehicle or in the baggage bay. Can you help?
For further FAQs related to motorcoach service, see also:
"Getting on Board: Facts for Customers of Motorcoach Service"
"Operator Fact Sheet: Serving Customers with Disabilities on America’s Motorcoaches"
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Personal Care Attendants (PCAs)
Are transit systems required to allow Personal Care Attendants (PCAs) to ride for free on fixed-route services?
Can a customer travel with a PCA on any trip, even if the PCA is clearly not needed when in transport?
If a customer who is eligible for ADA complementary paratransit indicated when he submitted this application that he would be traveling with a personal care attendant, can the transit authority deny trips when he is not traveling with an attendant?
Project ACTION
Store
How do I find ESPA resources related to a specific topic?
Could you send me my user name and password for ordering through the Store?
How do I cancel or make a change to an order I placed through the online Store?
Newsletters
How do I subscribe to the Easter Seals Project ACTION email newsletter?
How do I change my subscription to Extra from HTML to plain text email?
How do I submit an article for consideration for the Update?
Training
What kinds of training does Easter Seals Project ACTION offer?
Web site
Would you add a link to my organization's Web site?
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Service Animals
What is a service animal?
For further FAQs related to service animals, see also: "Frequently Asked Questions about Service Animals"
Stop Announcements
What are the requirements for announcing stops along the route to passengers on board the vehicle?
What are the requirements for announcing the arrival of a fixed route vehicle to passengers waiting at transit stops that are served by more than one route?
Taxi Services
Please refer to "The Americans with Disabilities Act and You: Frequently Asked Questions on Taxicab Service"
Traveling with Oxygen
I recently tried to book a trip on an over the road bus. The company told me that I could not travel because my oxygen canisters could not be stored on the vehicle or in the baggage bay. Can you help?
Vehicle Accessibility and Use of Lift
I cannot lift my foot high enough to reach the low step on the bus. The driver tells me that the lift is only for people using wheelchairs. What are the rules for my using the lift?
Can transit agencies require riders to back their wheelchairs onto the lifts?
Does a person using a wheelchair need to independently get up and down low-floor bus ramps or on or off lifts to be able to use fixed-route service?
If every other bus on a fixed route is accessible, can the transit authority ask customers with disabilities to use the accessible buses, so that their trips on that route are not ADA paratransit eligible trips?
How can I use the public bus or rail system if a bus/train/station/stop is not accessible?
See also the questions listed under the topic heading "Mobility Devices"
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