September event spotlights motorcoach operator customer service
ESPA, in cooperation with the American Bus Association, will host a two-part training event titled Using the Motorcoach Operator’s Pocket Guide that will take place September 22 and 29. This event provides guidance on offering high-quality customer service to travelers with disabilities, including passengers who use wheelchairs or service animals. In the second session, participants are invited to pose questions and offer feedback about their motorcoach customer service practices. Apply by September 15.

     

PRODUCT SPOTLIGHT
	Paratransit Customer Rights and Responsibilities Bookmark An easy-to-carry reference guide, this laminated bookmark details the rights guaranteed to paratransit customers under the American with Disabilities Act (ADA) and the responsibilities passengers have when using ADA paratransit.